Privacy notice

Who handles your information

Xpandify is responsible for the information collected through this website. Contact hello@xpandify.co.uk with privacy questions or requests.

Enquiries and conversations

The enquiry form collects your name, email address, optional company name and project brief so we can respond and discuss the services you request. Enquiries are stored in our private admin system and sent to our enquiry inbox. Please avoid including sensitive personal information.

If you use the AI concierge, your messages and the assistant’s responses are stored in our private admin system. Live voice uses your microphone only after you allow access and start a call. Audio is processed by Google Gemini to provide the conversation; text transcripts may be stored. You can contact us by email instead.

Why we process it

We use enquiry information to take steps you request before entering a contract and to manage business correspondence. Our legitimate interests include responding to questions, maintaining service records and protecting the website. We do not add enquiry senders to a marketing list.

Service providers

Cloudflare hosts the website, database and email routing. Our enquiry inbox uses Gmail. Google Gemini processes conversations when the AI concierge is used. These providers may process information outside the UK under their applicable data protection arrangements.

Storage and preferences

Enquiries and transcripts remain in the private admin system until they are removed. We review what is needed for ongoing enquiries and business records; you can ask us to remove information that is no longer required. This site remembers your chosen colour palette in your browser. Admin sign-in uses a secure session cookie that expires after 12 hours. Hosting services also process technical request information for operation and security.

Your choices and rights

Depending on the circumstances, you may ask to access, correct or delete your personal information, restrict its use, object to processing or request a portable copy. Email us to make a request. You may also raise a concern with the UK Information Commissioner’s Office.